Help Centre
Need assistance? Use our Help Centre to find answers, submit a support request, or get in touch with our team.
Submit a Ticket
Can’t find the answer you’re looking for? Submit a support ticket, and our team will get back to you as soon as possible.
Call our Helpdesk
Prefer to speak to someone directly? Our support team is here to help. Give us a call at 01905 885335.
Chat with Our Team
Need quick assistance? Use our live chat for real-time support with one of our team members.
Frequently Asked Questions
Here are some common questions our customers ask. If you don’t find your answer here, feel free to reach out to us.
Service and Account Management
Simply click on the "Submit a Ticket" button above, fill in your details, and our team will respond promptly.
Contact our team or submit a request through our ticketing system, and we’ll guide you through the upgrade process.
Our standard support package includes phone, email, and ticket-based support, along with access to our Help Centre for guides and troubleshooting tips.
System Setup and Functionality
To transfer a call, press the “Transfer” button on your phone, dial the extension or number, and press "Transfer" again to complete. You can also use the "Consult Transfer" option to speak with the recipient before transferring.
Go to the settings on your phone system, navigate to the voicemail setup, and follow the prompts. You can customise greetings and voicemail forwarding.
Yes, our systems integrate with popular CRM platforms such as Salesforce and HubSpot. For setup assistance, contact our support team.
Technical Support and Troubleshooting
Check your modem and router connections, restart them, and test your speed. If issues persist, contact us for troubleshooting.
First, check the power and internet connections. If everything seems fine but the issue persists, contact our support team immediately for assistance.
Our support team typically responds to tickets within 24 hours during business days.
Our support team is available from 9am until 5pm, Monday through Friday. For after-hours support, you can submit a ticket or check our Help Centre for troubleshooting guides.
How can we help?
Whether you have questions about our services, need support, or want to explore the best communication solutions for your business, we’re just a call or message away.
01905 885335
Restdale House, 32/33 Foregate Street, Worcester, WR1 1EE
Mon-Fri : 9am - 5pm
